Support Hub
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Where can I use my fuel card?
Your fuel card is accepted at more than 4,250 fuel stations throughout the UK - including major brands like Applegreen, BP, Circle K, Asda Express, EMO, Essar, Esso, Go, Gulf, Harvest, Jet, Maxol, ...
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I'm currently a customer with UK Fuels, can I have a second account?
In short, yes. However you would need to close your existing account to be able to open an account with our terms and discount levels. We understand that customers do not want to or cannot experien...
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Do more fuel stations get added?
Yes! Fuel stations are being added weekly. The most we've seen added in a single week is 17 fuel stations. Keep an eye on the eroute app to see if a station near you has been added! To download the...
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Is the fuel card a loyalty card?
No, you pay for the fuel using your fuel card. Any fuel drawn in any particular week will show on your fuel card management portal, Velocity. The following week, UK Fuels will collect the funds via...
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What are your business hours?
We are open Monday to Friday from 9am until 5pm. We are closed on UK Bank Holidays. We respond to enquiries within these hours, and our response time is 24 - 48 hours (Monday - Friday).
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Can I pay at the pump, and what if I forget my PIN or enter it incorrectly?
You cannot pay at the pump; payment must be processed at the cashier's desk. If you forget your PIN, you will be unable to use your card as the PIN is required for each transaction. If entered inco...
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How do I order a fuel card and can I have more than one?
You can access the fuel card application link via your member portal. Just search "Yalson" and it should be there. You must be a member to apply. You may order up to three additional fuel cards. A ...
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How can I update my personal or bank details, and why do you need my sort code and account number?
Once you have received your card, you can log into your online portal to update your bank details, email, address and more. We require your sort code and account number to facilitate weekly direct ...
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How can I access my receipts and view the discounts I've received?
Your receipts/invoices are accessible via your online Velocity account, typically available within 2-3 working days after your purchase.
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What if I've lost my fuel card?
If it's lost or stolen, please, without delay, block your card via your online account and contact Radius (UK Fuels) on 0344 880 2468 for further assistance and card replacement.