Support Hub
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How do I cancel my account?
To cancel your account, please contact Radius (UK Fuels) on 0344 880 2468.
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How do I use my fuel card and are there any restrictions?
Initially, activate your account through the online portal upon receipt of your physical card. You will then be issued a PIN, necessary for each transaction. Fill your vehicle with Standard fuel, ...
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How do I know how much discount I'm getting?
We only have two discount levels. See the below table: UK Fuels Network (excluding Tesco and Sainsbury's) Participating Tesco and Sainsbury's Standard Diesel 5p per litre pump discount 0.5p ...
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Can I use my fuel card abroad?
No, the fuel card is only for use within the UK at participating stores.
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When will I have access to a discount on fuel for my petrol or electric vehicle?
Petrol and EV Charge cards are available now for companies consuming at least 1,000 litres of petrol and/or diesel fuel per month or in need of 10 or more charge cards for their electric cars. Plea...
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How To Find Fuel Stations That Accept Your Card
It's easy to find participating fuels stations using the e-route app. This app is powered by UK Fuels and it allows you to locate over 3000 participating fuel stations nationwide, covering 97% of ...
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How to Register for Radius Velocity
Follow these simple steps to get started: Check Your InboxWithin a few days of your account being approved, you’ll receive an activation email from no-reply@radiusvelocity.com. If you don’t see it...
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How To Find Your Card PIN
Once you’re logged in to Radius Velocity, retrieving your PIN is simple: Visit https://radiusvelocity.com, or open the Velocity mobile app and sign in with your credentials. Select Fuel Cards → Vi...