Support Hub
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How can I access my receipts and view the discounts I've received?
Your receipts/invoices are accessible via your online Velocity account, typically available within 2-3 working days after your purchase.
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What if I've lost my fuel card?
If it's lost or stolen, please, without delay, block your card via your online account and contact Radius (UK Fuels) on 0344 880 2468 for further assistance and card replacement.
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How do I cancel my account?
To cancel your account, please contact Radius (UK Fuels) on 0344 880 2468.
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How do I use my fuel card and are there any restrictions?
Initially, activate your account through the online portal upon receipt of your physical card. You will then be issued a PIN, necessary for each transaction. Fill your vehicle with Standard fuel, ...
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How do I know how much discount I'm getting?
We only have two discount levels. See the below table: UK Fuels Network (excluding Tesco and Sainsbury's) Participating Tesco and Sainsbury's Standard Diesel 5p per litre pump discount 0.5p ...
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Can I use my fuel card abroad?
No, the fuel card is only for use within the UK at participating stores.
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When will I have access to a discount on fuel for my petrol or electric vehicle?
Petrol and EV Charge cards are available now for companies consuming at least 1,000 litres of petrol and/or diesel fuel per month or in need of 10 or more charge cards for their electric cars. Plea...
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How To Find Fuel Stations That Accept Your Card
It's easy to find participating fuels stations using the e-route app. This app is powered by UK Fuels and it allows you to locate over 3000 participating fuel stations nationwide, covering 97% of ...
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How to Register for Radius Velocity
Follow these simple steps to get started: Check Your InboxWithin a few days of your account being approved, you’ll receive an activation email from no-reply@radiusvelocity.com. If you don’t see it...
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How To Find Your Card PIN
Once you’re logged in to Radius Velocity, retrieving your PIN is simple: Visit https://radiusvelocity.com, or open the Velocity mobile app and sign in with your credentials. Select Fuel Cards → Vi...