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Has Your Card Been Lost Or Stolen?
If your card has been lost or stolen it is important you contact UK Fuels immediately. You can call UK Fuels on 0344 880 2468 or click the Fuel Cards section of your Velocity account. Next, click M...
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Trouble Logging into Velocity?
As a Less Per Litre cardholder, you’ll need access to the Radius Velocity portal to manage your diesel fuel card. If you can’t get in, follow the steps below to reset your password or renew an expi...
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Using Your Fuel Card: A Simple Step-by-Step Guide
Using your card is easy. The video below explains how: How to Use Your UK Fuels Card: A Simple Step-by-Step Guide Know Your CardYour fuel card works just like a bank or store card, except it only ...
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What Is Radius Velocity?
What Is Radius Velocity?Radius Velocity is the free, web and mobile-based portal provided by our partner UK Fuels that centralises all of your diesel-card account information. Instead of juggling ...
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What’s in Your Letter?
When your UK Fuels card arrives in the post, you’ll find your fuel card plus three key documents, all in one neat packet. Here’s what to look for: Your Fuel Card ...
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What is a fuel card?
A fuel card is like a bank card, however it's restricted to fuel-related items at specified outlets. You use a PIN to purchase fuel on credit, after which you pay a single bill for all your transac...
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How do I access my Velocity account to manage my account?
You should receive an invite from Radius Velocity with a unique link to activate your account. For full details, please click here to see this information from Radius.
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How long does it take to receive my fuel card?
The process of getting your fuel card(s) is a sequential workflow. This means your application has to progress through multiple steps, one after the other. The process takes around 15 working days ...
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Are there any sign-up, application costs, or charges for non-usage?
There are no fees for applying for a single card. Additional cards are processed at £0.99 inclusive of VAT per card. There are no fees to be incurred on your account, and you can cancel anytime.
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Is there an app for my phone?
Yes, you can download the "eroute" app to see these locations. See links at the bottom of this article. When opening the app, you need to select the appropriate card to pull the correct list of fue...